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COVID-19 Update: The Library building is closed; limited access to physical material.

Ask a Librarian: Ways to Reach Us!

Overview

We welcome your questions (including off campus access) by chat, email, and phone.

Research Help

 

 

Chat with a Reference Librarian
Available 24/7 - a great place to start!

 

Check our list of Frequently Asked Questions or search the list. You might find your answer there first.

Don't feel like chatting now? Use this form to send us an email. 

Call Us

(718) 951-5628

Email Us 
For help with research questions or access to library resources and more!
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Email us at askbcref@cuny.libanswers.com or use this form.

Email a subject librarian
We look forward to hearing from you! Link here to meet your librarian.
Or start with one of our Research Guides:

Frequently Asked Questions

Search Frequently Asked Questions

Library Help

Your Library Account
Login to OneSearch with your CUNYfirst credentials.

For help with registration / transcript blocks
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Call (718) 951-5328 | Mon–Fri, 9a.m.–5p.m.
Or email BNowicki @ brooklyn . cuny . edu

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Remote Access to Databases
Confirm your account information
Email us at  askbcref@cuny.libanswers.com or use this form.

 

InterLibrary Loan
Call (718) 951-4414 | Mon–Thu, 9a.m.–5p.m.
Or email ILL @ brooklyn . cuny . edu

Tech Help

 

ITS Help Desk for Students
Call (718) 951-4357  Mon–Thu, 8 a.m.–8 p.m.; Fri 9a.m.-5p.m.

Email HelpDesk @ brooklyn . cuny . edu

AITSupport for Faculty 
Call (718) 951-4868 | Mon–Fri, 9a.m.–5 p.m.

Email aitsupport @ brooklyn . cuny . edu

Additional Tech Help
Blackboard Information for students and faculty

Check Status of CUNY & Campus IT Systems

Device Loan Requests
If you are a student and do not have access to a computer for the remainder of the semester, Brooklyn College has Chromebooks that can be loaned to you.

Additional Campus Resources

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