Skip to Main Content

Blackboard for Students: Support Site

Blackboard is a web-based learning management system (LMS) created to support fully online and face-to-face courses. It is the official LMS use by The City University of New York 24 campuses.





Welcome to the Library and Academic Information Technology (AIT) Blackboard Support site! On this section you will find online documentation and links to brief Blackboard on Demand video tutorials.

Firefox  browser  may  require  you to 
enter your CUNYFirst credentials twice


Students should review Blackboard FAQs below or contact Brooklyn College Students Support
Phone: (718) 951-4357 press 4  /  E-mail:


If you are having difficulty logging into Blackboard, you may need to clear your web browser’s cache or cookies. Press the link below for instructions.

Difficulty Logging into Blackboard



Looking for help with Blackboard? Our online documentation below provide answers for the most common Blackboard questions.

1. How do I enter Blackboard for the first time?

2. How do I access Blackboard?

3. How do I reset my CUNY password?

4. Why I cannot access Blackboard

5. Which browsers can I use with Blackboard?

6. I am registered in several courses, but some of my classes are not showing up on Blackboard. Why?

7. I was able to see my course on Blackboard, but it is not showing now. Why?

8. Why am I not receiving e-mails from my Blackboard classes?

9. How do I change my email address on Blackboard?

10. How do I access a Discussion Board forum on Blackboard?

11. How do I access and submit my class Assignments, SafeAssignments or Turnitin Assignments?

12. I am having problems uploading documents to Blackboard. Can you give me some help?

13. What do I need to do if by mistake I submitted the wrong Assignment or SafeAssignment document?

14. Where do I find grades for my Blackboard classes?

15. How to submit a paper to a Turnitin assignment?

Topic of the week

Blackboard Collaborate Ultra User Interface Tour

Please watch the Blackboard Collaborate Ultra User Interface Tour video below to becoming familiar with the Collaborate's terminology.

Submit AssignmentsLearn how to access and submit an assignment.

Video Tutorial

Assignments' Tips for Students

Here are some tips you should consider before submitting an Assignment, Safeassign or Turnitin paper:

  • Supported documents include Word (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), and PDF (PDF).
  • Use the appropriate browser (preferable Firefox).
  • Use ONLY alphanumeric characters (A-Z/0-9, no spaces or punctuation) when naming a file to be uploaded. You will get an error message instead of the document attached or posted in the course if the name of the document is too long and do not have the underscore "_" between words.

Example of proper format: Adolescents_should _make_their_own_decisions.doc

  • Do not use the browser's Back button. This may cause loss of data.
  • Be patient, wait for the submission’s receipt. DO NOT click elsewhere while uploading a file.
  • Mac users must avoid empty spaces in front of the document’s title.
  • Delete browser cookies and try it again.
  • Contact your professor if you are getting an error message.