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Looking for help with Blackboard? Our online documentation below provide answers for the most common Blackboard questions.
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1. How do I enter Blackboard for the first time?
If you are a CUNY student, faculty or staff member, a CUNYFirst account has been reserved for you. Before using it, you must first set the account up, specifying your account preferences.
1- In your web browser, navigate to https://bbhosted.cuny.edu
2- Click New User on the botton of the page.
3- Enter your first and last name, your Date of Birth and the last 4-digit of the Social Security number or CUNY assigned ID Number. Enter the words you see in the box, separated by a space. Click the OK button.
4- On the following screen select a question from each of the drop down menus, provide the answers and click OK.
5- Enter your password twice. It will provide your CUNYFirst login information.
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2. How do I access Blackboard?
Blackboard is accessible using your CUNYFirst username and password. These credentials may be different from your campus username and password.
1- In your web browser, navigate to https://bbhosted.cuny.edu
2- Enter your CUNYFirst username in front of @login.cuny.edu and then your password.
3- Click on the Log-in button.
4- Blackboard page will open with the Home tab active. Courses in which you are enrolled are displayed in the My Courses module.
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3. How do I reset my CUNY password?
If you have forgotten your password, go to the CUNYFirst website to reset it:
1- In your web browser, navigate to https://bbhosted.cuny.edu.
2- Click Forgot Password link on the bottom of the page.
3- Enter your CUNYFirst user ID or your Employee number.
4- On the following screen answer the Challenge Questions and click OK.
5- Choose a new password and enter it twice. It will provide you the CUNYFirst username and Employee number.
6- Navigate to https://bbhosted.cuny.edu
7- Enter your CUNYFirst username in front of @login.cuny.edu and then your password. Click the Log-in button.
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4. Why I cannot access Blackboard
If you cannot access Blackboard at https://bbhosted.cuny.edu, you may have a duplicate account, do not have an email address in CUNYFirst or received a WA* grade. To verify your status, please access this website, https://websql.brooklyn.cuny.edu/portal_assistant/cuny_bb.jsp and complete the Student Blackboard Support Request form.
Keep in mind that it can take up to 48 hours after CUNYfirst registration for courses to show up in your Blackboard account.
You can also contact Brooklyn College Help Desk [Monday – Friday, from 9:00 AM to 5:00 PM]
Phone: (718) 951-4357 press 4 E-mail: helpdesk@brooklyn.cuny.edu
Include in your email the following information:
a) Your full name.
b) Employee ID.
b) Your date of birth.
c) Your email address.
d) Courses in which you are enrolled (course name, code number, and instructor's name).
e) And an explanation of the problem.
* WA: Withdrew For Failure To Satisfy Immunization Requirements; No Academic Penalty.
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5. Which browsers can I use with Blackboard?
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6. I am registered in several courses, but some of my classes are not showing up on Blackboard. Why?
Your professor may have chosen not to (or may have forgotten to) make the Blackboard site available. You should contact your professor via email or in class and ask her/ him if the course uses Blackboard and, if so, to check on course availability.
Alternatively, you may have entered the username and password of a duplicate account. To verify your valid username, please contact Brooklyn College Help Desk [Monday – Friday, from 9:00 AM to 5:00 PM]
Phone: (718) 951-4357 press 4 E-mail: helpdesk@brooklyn.cuny.edu
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7. I was able to see my course on Blackboard, but it is not showing now. Why?
You should review your CUNYFirst account to see if the professor of the class gave you a WN* grade.
Students are added back into the Blackboard course within 24 to 48 hours after the WN Grade Reversal form has been approved.
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8. Why am I not receiving e-mails from my Blackboard classes?
Your CUNY related e-mail address should be your default email address on Blackboard, but the Blackboard system will keep the primary e-mail you entered the first time you enrolled in a class at the College. To verify this email address:
Some e-mail providers, such as Yahoo, Hotmail, and AOL, may identify email from Blackboard as junk mail and then either automatically delete the email or move it to a junk mail folder. If you are using the college email, please check your settings to make sure that you do not have e-mail from Blackboard defaulted to go to your junk folder.
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9. How do I change my email address on Blackboard?
You can have only one email address in Blackboard. The email address that is active in the CUNY portal is brought into the Blackboard system. If this address is not the one you use, you can now change it ONLY to a CUNY RELATED EMAIL ADDRESS in Blackboard.
1- In the Home tab, find and click on the Update Email link in the Tools module.
2- Enter the new Email twice.
3- Click Submit.
NOTE: This will not change the email address used in the CUNY Portal or any other CUNY system. It will only change the email used by Blackboard system.
If you do not know your Brooklyn College email address, please contact the Network Support Services:
Phone: (718) 677-6180 / E-mail: NetGroup@brooklyn.cuny.edu
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10. How do I access a Discussion Board forum on Blackboard?
The Discussion Board is a tool for sharing thoughts and ideas about class materials. A Discussion Board can contain one or more forums. The main Discussion Board page displays a list of available discussion forums that may appear anywhere in the course.
Accessing the Discussion Board
Replying to Discussion Posts
1- On the Discussion Board page, click the forum's name.
2- On the Forum page, click the name of the thread.
3- On the Thread Detail page, press Reply.
4- Enter the Subject and type your reply in the Message text box.
5- Click Submit.
Creating Threads in a Discussion Forum
A thread includes the initial post and any replies to it. Your instructor has the option of allowing or not allowing you to start threads.
1- On the Discussion Board page, click the forum name.
2- On the Forum page, click Create Thread button.
3- Type a Subject and reply in the Message textbox.
4- Click Submit to create the thread.
Group Discussion Boards are available only to users who are members of the group. If a group Discussion Board is available, access it from the group link in the Course Menu or in the Tool area.
11. How do I access and submit my class Assignments, SafeAssignments or Turnitin Assignments?
Review answer for question number 12 to see some important tips to consider before submitting an assignment
Accessing and submitting Assignments and SafeAssignments
1. Click the Assignment link in the Course Menu or the content area where the assignment is.
2. Click the name of the assignment.
4. Click Browse My Computer and select a file to attach.
5. Press the Submit button.
A success message appears, confirming the submission.
WARNING! When you finish your assignment, you must click Submit. If you press Save as Draft, your instructor will not receive your completed assignment.
Accessing and submitting Turnitin Assignments
1. Click the Assignment link in the Course Menu or the content area where the assignment is.
2. Click the >> View/ Complete link.
3. Read the instructions carefully.
4. Click Browse My Computer and select a file to attach.
6. Press the Submit button.
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12. I am having problems uploading documents to Blackboard. Can you give me some help?
Tips to consider before submitting an assignment
- Use the appropriate browser (preferable Firefox).
- Use ONLY alphanumeric characters (A-Z/0-9, no spaces or punctuation) when naming a file to be uploaded. You will get an error message instead of the document attached or posted in the course if the name of the document is too long and do not have the underscore "_"; between words.
- Example of proper format: Adolescents_should _make_their_own_decisions.doc
- Do not use the browser's Back button. This may cause loss of data.
- Be patient, wait for the submission’s receipt.
- DO NOT click elsewhere while uploading a file.
- Mac users must avoid empty spaces in front of the document’s title.
- Delete browser cookies and try it again.
- Supported documents include Word (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), and PDF (PDF).
- Contact your professor if you are still getting an error message.
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13. What do I need to do if by mistake I submitted the wrong Assignment or SafeAssignment document?
If your professors are not allowing multiple attempts for the assignment, you should contact them and ask for the opportunity of resubmit your paper. They will be able to clear your previous attempt and permit you to submit the paper again.
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14. Where do I find grades for my Blackboard classes?
Accessing “My Grades” within your course
1- On the Course Menu, click Tools.
2- On the Tools page, click My Grades link.
3- On My Grades page, click on the grade hyperlink to see the results.
Accessing “My Grades” from outside your course
1- On the Home tab, click My Grades on the Tools panel.
2- On the My Courses/Organizations page, click the name of your course.
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15. How to submit a paper to a Turnitin assignment?
1- Click on the Turnitin assignment title.
2- Press the Upload Submission button.
3- Browse the document from the computer.
4- Click on the Upload and Review button.
5- Review if the document information is correct.
6- Press the Submit to Turnitin button.
IMPORTANT NEWS: New Blackboard Interface 
