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Blackboard for Faculty and Professional Staff: Support Site

Blackboard is a web-based learning management system (LMS) created to support fully online and face-to-face courses. It is the official LMS use by The City University of New York 24 campuses.

Blackboard for Faculty and Professional Staff


If you are a CUNY faculty, a course shell should be available for you in Blackboard.

System Administrator

Unable to find answers for your Blackboard questions online? Want to report a Blackboard issue? Contact us

Carlos A. Cruz

Instructional Design Specialist / Blackboard and NJVID System Administrator

Carlos A. Cruz

AIT Support

Blackboard Support for Students

Blackboard Calendar for Instructors

This calendar includes important Blackboard information such as:

  • Course shells creation date
  • Recommended time to make your class available for students
  • Workshop schedule
  • Suggested period to archive your course content
  • Scheduled upgrades

Want to schedule a one-on-one Blackboard overview? Contact me  Carlos A. Cruz

Topic of the month

Bb Annotate replace the existing inline grading tool currently found in your courses. This new tool will offer a more robust feature set for you to provide customizable feedback to your students, including a sidebar summary view, freehand drawing tools, various color selections, and more.

Download the Quick Start Guide 

Click the Visit the Help documentation site 

Video Tutorial

Student Preview feature allows you to review the course content from the student view.

Video Tutorial

Course Creation

Course shells for the upcoming semester are created based on the following schedule (subject to adjustment for maintenance):

  • Upcoming Fall semester: starting 1st Wednesday of June
  • Upcoming Spring semester: Starting 1st Wednesday of November
  • Upcoming Summer semester: Starting 1st Wednesday of April

New Faculty?

Need Blackboard access? Click on the info-graphic document below to review the steps you need to follow.


            Looking for help with Blackboard? Our online documentation below provide basic help and detailed answers for the most common Blackboard questions.

                                                 MORE INFORMATION 

Blackboard Support for Students

Students' questions?

Please forward students with Blackboard questions to Brooklyn College Help Desk Phone: (718) 677-6180 E-mail:

Blackboard Support for Students

Want to improve your course interface?

Want to redesign your Blackboard course interface and improve user experiences? Look at the course examples below, you can use the same template or customize it for your own class. 


Contact Carlos A. Cruz to schedule a one-on-one work sessions

'Cool' things you can do with Blackboard

- Store, organize and manage personal or course specific files and share them within classes or a particular person. You can use the regular course site or Content Collection; Blackboard’s own content management system. 

- Present all major media (graphics, audio, video) and document types such as (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), and PDF (PDF) everywhere.

- Provide access to electronic chapters from out-of-prints books, and other reading materials under copyright for student's use.

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