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Blackboard for Faculty and Professional Staff: Support Site

Blackboard is a web-based learning management system (LMS) created to support fully online and face-to-face courses. It is the official LMS use by The City University of New York 24 campuses.

Blackboard for Faculty and Professional Staff


Welcome to the Library and Academic Information Technology (AIT) Blackboard Support site! On this section faculty and professional staff will find information about training workshops, online documentation and links to brief Blackboard on Demand video tutorial that will provide you with additional instructions.



            Looking for help with Blackboard? Our online documentation below provide basic help and detailed answers for the most common Blackboard questions.

                                                 MORE INFORMATION 

Blackboard Support for Students

Students' questions?

Please forward students with Blackboard questions to Brooklyn College Help Desk Phone: (718) 677-6180 E-mail: On-campus: Library Cafe (lower level, Whitehead Hall; or Library New Media Center (2nd floor, Library)

Blackboard Support for Students

Blackboard Calendar for Instructors

This calendar includes important Blackboard information such as:

  • Course shells creation date
  • Recommended time to make your class available for students
  • Workshop schedule
  • Suggested period to archive your course content
  • Scheduled upgrades

Want to schedule a one-on-one Blackboard overview? Contact me  Carlos A. Cruz

New Features

Topic of the month

Student Preview feature allows you to review the course content from the student view.

Video Tutorial

'Cool' things you can do with Blackboard

- Store, organize and manage personal or course specific files and share them within classes or a particular person. You can use the regular course site or Content Collection; Blackboard’s own content management system. 

- Present all major media (graphics, audio, video) and document types such as (DOC, DOCX), PowerPoint (PPT, PPTX), Excel (XLS, XLSX), and PDF (PDF) everywhere.

- Provide access to electronic chapters from out-of-prints books, and other reading materials under copyright for student's use.

Other LibGuide pages


System Administrator

Unable to find answers for your Blackboard questions online? Want to report a Blackboard issue? Contact me

Carlos A. Cruz

Instructional Design Specialist / Blackboard and NJVID System Administrator

Brooklyn College Library, 3rd Floor, Room 381, Phone: (718) 951-4667

Blackboard Support for Students

Want to improve your course interface?

Want to redesign your Blackboard course interface and improve user experiences? Look at the course examples below, you can use the same template or customize it for your own class. 


Contact Carlos A. Cruz to schedule a one-on-one work sessions

New Faculty?

Need Blackboard access? Click on the info-graphic document below to review the steps you need to follow.